Customer Service
Job dutiesOur client creates outstanding labeling and packaging solutions for our customers.
We are one of the country's largest label converters serving customers nationwide from our 13 locations.
As a member of the of this company you will be part of a great team that seeks to deliver industry-leading quality and service in every facet of our business.
As an employee you will experience a work environment that is fun, fast-paced, inclusive and friendly.
The Customer Relations Specialist (CRS) serves as the primary point of contact for an assigned customer base and is responsible to provide the highest level of service throughout the life cycle of the order; from inception to the collection of payment.
The CRS acts as the liaison between the customer, sales, and internal operations teams to ensure all customer requirements are met.
Essential Duties and
Responsibilities:
Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information.
This will require the CRS to gain and demonstrate proficiency with the technical aspects of the product including size, shape, finishing requirements, color considerations, adhesive, application concerns, etc.
Initiate prepress requests for proof creation of new and revised items and verify for accuracy prior to submission to the customer.
Create and maintain item records within the ERP system to confirm all current specifications are captured to successfully produce the product.
Conduct contract review to verify correct pricing from the customer PO to the price table created in the ERP system for each item.
Maintain customer records within the ERP system; contacts, specific requirements and quality standards.
Process customer orders by gathering item and order specifics and entering into the ERP system in an accurate and timely manner.
Effectively manage finished good inventory for assigned customer base by conducting regular data analysis to maintain appropriate stock levels.
Build and maintain good customer relationships both externally and internally.
Communicate with production, prepress, and shipping regarding the status of orders, customers requests, and other applicable information.
Interact directly with the Sales Team and Customers in gathering information for various processes.
Receive and respond to all customer inquiries in a timely, efficient and knowledgeable manner.
Initiate proactive follow-up with customers to ensure their needs are being met.
Address all incoming complaints by actively participating in the quality investigation, and guiding resolution processes to a proper and satisfactory closure.
Update job knowledge by participating in educational opportunities.
Participate in continuous improvement projects and strategic initiatives.
Job duties listed are subject to change at the supervisor's discretion and include but are not limited to the above list.
Qualifications:
The right person for this role will possess the following:
Education and
Experience:
High School diploma or equivalentSome college coursework preferredMinimum of 5 years progressive experience within a Customer Service role, preferably in the printing industryJob Knowledge, Skills, and Abilities:
Customer relationship management skillsExcellent verbal and written communication skillsAble to think creatively to address challenges and solve problemsBe proactive and take initiativeAble to work collaboratively with othersWilling to give 110% effort to ensure customers are 100% satisfiedOrganized and detailed with strong ability to multi-task and prioritize competing requests to ensure deadlines are metAble to work in a fast pace environment with changing requirementsHave a working knowledge of decimals, fractions, percentages, and the ability to read ruler measurementsHigh competency level on computer and software skills compatible with job responsibilities; MS Office products, EFI ProductsSupervisory
Responsibilities:
NoneTraining Requirements:
Willing to attend required training courses or sessions related to the job as assigned.
Travel Requirements:
May include occasional travel to customer facilities or off-site seminars and training.
Physical Demands:
Sitting, standing, and repetitive tasks of working at a computer.
Some light office lifting (max 25 lbs.
) is required.
Pass a pre-employment drug test and subject to random drug screening.
Work Environment:
Primary work environment is an office.
Exposure to dust and noise in the production environment.
Warehouse environment temperatures may be influenced by outside temperatures.
Personal Protective Equipment:
Closed toed shoes are required in the production area.
Reasons you'll love working with us:
Health and safety are a top priority at every location.
We continue to take all CDC-recommended precautions in our buildings, to keep people healthy.
This includes wearing masks, social distancing, limited visitation from outside vendors, enhanced cleaning protocol and daily wellness check-ins by all employees.
Career development:
All of our entry-level employees receive training in our unique manufacturing processes.
Many go on to learn specialized industry skills and become leaders across our facilities.
See where your Fortis journey can take you!Earnings stability:
You can expect a competitive wage and reliable paycheck when you work for Fortis Solutions Group.
As you learn and grow your wage will grow with you.
Flexible hours:
Choose from multiple available shifts that work best for your personal needs.
Benefits:
All full-time employees are eligible to enroll in company benefits after just 30 days of continuous employment.
Our generous benefit offerings include:
Medical, Dental, VisionShort and Long-term disabilityLife insuranceTuition reimbursementPaid time offPaid holidays401k with company match (90 day eligibility)Annual Holiday bonus (based on annual company performance metrics).
Estimated Salary: $20 to $28 per hour based on qualifications.
We are one of the country's largest label converters serving customers nationwide from our 13 locations.
As a member of the of this company you will be part of a great team that seeks to deliver industry-leading quality and service in every facet of our business.
As an employee you will experience a work environment that is fun, fast-paced, inclusive and friendly.
The Customer Relations Specialist (CRS) serves as the primary point of contact for an assigned customer base and is responsible to provide the highest level of service throughout the life cycle of the order; from inception to the collection of payment.
The CRS acts as the liaison between the customer, sales, and internal operations teams to ensure all customer requirements are met.
Essential Duties and
Responsibilities:
Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information.
This will require the CRS to gain and demonstrate proficiency with the technical aspects of the product including size, shape, finishing requirements, color considerations, adhesive, application concerns, etc.
Initiate prepress requests for proof creation of new and revised items and verify for accuracy prior to submission to the customer.
Create and maintain item records within the ERP system to confirm all current specifications are captured to successfully produce the product.
Conduct contract review to verify correct pricing from the customer PO to the price table created in the ERP system for each item.
Maintain customer records within the ERP system; contacts, specific requirements and quality standards.
Process customer orders by gathering item and order specifics and entering into the ERP system in an accurate and timely manner.
Effectively manage finished good inventory for assigned customer base by conducting regular data analysis to maintain appropriate stock levels.
Build and maintain good customer relationships both externally and internally.
Communicate with production, prepress, and shipping regarding the status of orders, customers requests, and other applicable information.
Interact directly with the Sales Team and Customers in gathering information for various processes.
Receive and respond to all customer inquiries in a timely, efficient and knowledgeable manner.
Initiate proactive follow-up with customers to ensure their needs are being met.
Address all incoming complaints by actively participating in the quality investigation, and guiding resolution processes to a proper and satisfactory closure.
Update job knowledge by participating in educational opportunities.
Participate in continuous improvement projects and strategic initiatives.
Job duties listed are subject to change at the supervisor's discretion and include but are not limited to the above list.
Qualifications:
The right person for this role will possess the following:
Education and
Experience:
High School diploma or equivalentSome college coursework preferredMinimum of 5 years progressive experience within a Customer Service role, preferably in the printing industryJob Knowledge, Skills, and Abilities:
Customer relationship management skillsExcellent verbal and written communication skillsAble to think creatively to address challenges and solve problemsBe proactive and take initiativeAble to work collaboratively with othersWilling to give 110% effort to ensure customers are 100% satisfiedOrganized and detailed with strong ability to multi-task and prioritize competing requests to ensure deadlines are metAble to work in a fast pace environment with changing requirementsHave a working knowledge of decimals, fractions, percentages, and the ability to read ruler measurementsHigh competency level on computer and software skills compatible with job responsibilities; MS Office products, EFI ProductsSupervisory
Responsibilities:
NoneTraining Requirements:
Willing to attend required training courses or sessions related to the job as assigned.
Travel Requirements:
May include occasional travel to customer facilities or off-site seminars and training.
Physical Demands:
Sitting, standing, and repetitive tasks of working at a computer.
Some light office lifting (max 25 lbs.
) is required.
Pass a pre-employment drug test and subject to random drug screening.
Work Environment:
Primary work environment is an office.
Exposure to dust and noise in the production environment.
Warehouse environment temperatures may be influenced by outside temperatures.
Personal Protective Equipment:
Closed toed shoes are required in the production area.
Reasons you'll love working with us:
Health and safety are a top priority at every location.
We continue to take all CDC-recommended precautions in our buildings, to keep people healthy.
This includes wearing masks, social distancing, limited visitation from outside vendors, enhanced cleaning protocol and daily wellness check-ins by all employees.
Career development:
All of our entry-level employees receive training in our unique manufacturing processes.
Many go on to learn specialized industry skills and become leaders across our facilities.
See where your Fortis journey can take you!Earnings stability:
You can expect a competitive wage and reliable paycheck when you work for Fortis Solutions Group.
As you learn and grow your wage will grow with you.
Flexible hours:
Choose from multiple available shifts that work best for your personal needs.
Benefits:
All full-time employees are eligible to enroll in company benefits after just 30 days of continuous employment.
Our generous benefit offerings include:
Medical, Dental, VisionShort and Long-term disabilityLife insuranceTuition reimbursementPaid time offPaid holidays401k with company match (90 day eligibility)Annual Holiday bonus (based on annual company performance metrics).
Estimated Salary: $20 to $28 per hour based on qualifications.
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