Part-Time Estate Concierge
3.
8 Napa, CA Napa, CA Part-time Part-time $21 - $23 an hour $21 - $23 an hour 1 day ago 1 day ago 1 day ago Company Overview Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley.
For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people.
Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.
Part-Time Estate Concierge Trefethen Family Vineyards is looking to fill a part-time customer-facing position on our enthusiastic hospitality team.
Often the first and last person our guests see during their visit, our Estate Concierges play a critical role in delivering a warm and welcoming experience.
The Estate Concierges also assist with managing guest flow, processing and fulfilling wine orders, handling incoming phone calls and emails, and booking future reservations.
The ideal schedule would be Friday - Monday, 12:
00pm to 5:
00pm.
Essential Functions Greeting all guests to the estate with warmth and enthusiasm Working closely with Wine Educators and Supervisors to ensure smooth guest flow Sharing the Trefethen story with guests, and occasionally pouring wines Processing in-person sales orders and pulling wines for fulfillment Answering incoming phone calls and e-mails, and booking reservations for future visits Assisting with back-office order processing as needed, including wine club shipments Participating in occasional winery related special events both on and off-site Other duties as assigned Job Requirements Experience in customer service in the wine industry Effective and courteous communication skills with diverse client groups Proficient computer skills, including e-mail, customer databases, Google, Word, and Excel Experience with winery POS systems, ShipCompliant and CellarPass preferred Enjoy working in a team environment and supporting other employees as needed Ability to handle frequently changing priorities with enthusiasm and a calm demeanor Knowledge of wine and a passion to continue learning Professional appearance and demeanor - business casual dress code Work schedule to include weekends and holidays A positive attitude, a strong work ethic and a desire to have fun Working Conditions Work is performed within a general office environment, with standard office equipment available.
The nature of this position ranges from back-office desk-based telephone time to front desk in-person service with frequent standing and walking.
Physical Requirements Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Specific vision abilities require close and distance vision.
Sit for long periods of time.
Occasionally lift and/or move objects weighing up to 46 pounds.
Occasionally bend, stoop, reach, kneel, crouch, or climb stairs Job Type:
Part-Time, Non-Exempt Pay Transparency Disclosure:
The base pay scale offered for this position is $21.
00 - $23.
00/hour.
This salary range represents what we reasonably expect to pay for this position.
However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc.
The Company reserves the right to modify the range at any time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Napa, CA Napa, CA Part-time Part-time $21 - $23 an hour $21 - $23 an hour 1 day ago 1 day ago 1 day ago Company Overview Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley.
For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people.
Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.
Part-Time Estate Concierge Trefethen Family Vineyards is looking to fill a part-time customer-facing position on our enthusiastic hospitality team.
Often the first and last person our guests see during their visit, our Estate Concierges play a critical role in delivering a warm and welcoming experience.
The Estate Concierges also assist with managing guest flow, processing and fulfilling wine orders, handling incoming phone calls and emails, and booking future reservations.
The ideal schedule would be Friday - Monday, 12:
00pm to 5:
00pm.
Essential Functions Greeting all guests to the estate with warmth and enthusiasm Working closely with Wine Educators and Supervisors to ensure smooth guest flow Sharing the Trefethen story with guests, and occasionally pouring wines Processing in-person sales orders and pulling wines for fulfillment Answering incoming phone calls and e-mails, and booking reservations for future visits Assisting with back-office order processing as needed, including wine club shipments Participating in occasional winery related special events both on and off-site Other duties as assigned Job Requirements Experience in customer service in the wine industry Effective and courteous communication skills with diverse client groups Proficient computer skills, including e-mail, customer databases, Google, Word, and Excel Experience with winery POS systems, ShipCompliant and CellarPass preferred Enjoy working in a team environment and supporting other employees as needed Ability to handle frequently changing priorities with enthusiasm and a calm demeanor Knowledge of wine and a passion to continue learning Professional appearance and demeanor - business casual dress code Work schedule to include weekends and holidays A positive attitude, a strong work ethic and a desire to have fun Working Conditions Work is performed within a general office environment, with standard office equipment available.
The nature of this position ranges from back-office desk-based telephone time to front desk in-person service with frequent standing and walking.
Physical Requirements Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Specific vision abilities require close and distance vision.
Sit for long periods of time.
Occasionally lift and/or move objects weighing up to 46 pounds.
Occasionally bend, stoop, reach, kneel, crouch, or climb stairs Job Type:
Part-Time, Non-Exempt Pay Transparency Disclosure:
The base pay scale offered for this position is $21.
00 - $23.
00/hour.
This salary range represents what we reasonably expect to pay for this position.
However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc.
The Company reserves the right to modify the range at any time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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