Patient Services Representative
Napa, CA Napa, CA Full-time Full-time $24.
17 - $26.
86 an hour $24.
17 - $26.
86 an hour 1 day ago 1 day ago 1 day ago POSITION TITLE:
Patient Services Representative DEPARTMENT:
Membership Services REPORTS TO:
Billing Manager SUPERVISION GIVEN:
None LOCATION:
North Napa, CA ABOUT OLE HEALTH Since 1972, OLE Health has provided comprehensive care to all individuals regardless of insurance or ability to pay.
OLE's Health offers primary care, dental, optometry, and behavioral health services and embraces a patient-centered model of care.
By emphasizing care coordination across departments, as well as referral and enrollment services, we ensure all the patients' health and well-being needs are met.
OLE Health has six health centers across Napa and Solano County and serves 40,000 patients annually.
In 2022, OLE Health was named as one of the top 100 places to work by the North Bay Business Journal, recognized for quality by the federal Health Resources and Services Administration, and awarded for Nonprofit Excellence by the Center for Volunteer and Nonprofit Leadership.
If you're looking to join a passionate team focused on serving its community, then consider applying for a position with OLE Health.
BENEFITS 10 Paid Holidays 16 days of PTO (Vacation & Sick) Medical, Dental, Vision Coverage Employer covers 85% of employee medical premium and 55% of dependent medical premium Employer covers 100% of Dental
Vision premiums for employees only 4% Employer Match for 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account Flexible Spending Account (FSA) and Limited FSA Options JOB
Summary:
The Patient Services Representative I responsible for welcoming new and existing patients and for facilitating patient access to qualify health care, health insurance coverage for which they may be eligible and to health and medical resources throughout OLE Health and the greater community.
KNOWLEDGE OF WORK Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines Knowledge of Medical Records System DUTIES AND RESPONSIBILITIES Answers incoming phone calls that are directed to the Patient Services Department for:
Appointments for application services Questions regarding OLE Health resources, site and patient program information New patient registration, including screening for appropriate health insurance coverage/program, and empanelment with a provider Utilizes eCW medical records system to input patient registration information, provider match information and insurance information Conducts patient application assistance appointments for program screening to determine eligibility for Medicare, Medi-Cal, Cal Fresh, Covered California and other payment sources.
Works with County eligibility representative to assist patient and their families with completing and submitting the appropriate health insurance application/s, including assistance with gathering necessary documents Tracks applications that are submitted and follow up with the appropriate agencies application and applicants as necessary.
Contacts health plan and insurance company to verify patients' insurance coverage and referral Provides support and education to assist families when a problem with health coverage arises Provides up to date, accurate information to patients regarding all programs and services available at OLE Health Processes monthly patient rosters for all OLE Health contracted managed care plans - PHP/Medi-Cal in reach Maintains patient renewal requirement data, contact families before their health plan renewal is due to prevent gaps in coverage and/or loss of insurance Assists patients with accessing financial and/or community resources when referred to outside medical providers or medical services (specialty care, hospital screenings, etc.
) Assists patients and their families with referrals to in-house and community resources Attends meetings and trainings as needed to maintain up to date knowledge of services in OLE Health, State application assistance rules/guidelines, and community resources Performs other duties as assigned EDUCATION, EXPERIENCE, TRAINING High school diploma or general education degree (GED) required Bilingual Spanish and English required.
Minimum 2 years directly related experience in healthcare Customer service skills in health care setting, clerical/administrative support (MS office, EMR, accurate filing) Strong organizational skills and expertise in broad range of insurance products and programs for the underserved is required.
Excellent telephone and face-to-face communication skills (Spanish and English required).
Demonstrated listening and problem-solving ability Ability to assess needs and ask appropriate questions to obtain needed information.
Must be available to work weekends and evenings Must be able to provide own transportation to different sites High school diploma or general education degree (GED) required Bilingual Spanish and English required.
Minimum 2 years directly related experience in healthcare Customer service skills in health care setting, clerical/administrative support (MS office, EMR, accurate filing) Strong organizational skills and expertise in broad range of insurance products and programs for the underserved is required.
Excellent telephone and face-to-face communication skills (Spanish and English required).
Demonstrated listening and problem-solving ability Ability to assess needs and ask appropriate questions to obtain needed information.
Must be available to work weekends and evenings Must be able to provide own transportation to different sites.
Estimated Salary: $20 to $28 per hour based on qualifications.
17 - $26.
86 an hour $24.
17 - $26.
86 an hour 1 day ago 1 day ago 1 day ago POSITION TITLE:
Patient Services Representative DEPARTMENT:
Membership Services REPORTS TO:
Billing Manager SUPERVISION GIVEN:
None LOCATION:
North Napa, CA ABOUT OLE HEALTH Since 1972, OLE Health has provided comprehensive care to all individuals regardless of insurance or ability to pay.
OLE's Health offers primary care, dental, optometry, and behavioral health services and embraces a patient-centered model of care.
By emphasizing care coordination across departments, as well as referral and enrollment services, we ensure all the patients' health and well-being needs are met.
OLE Health has six health centers across Napa and Solano County and serves 40,000 patients annually.
In 2022, OLE Health was named as one of the top 100 places to work by the North Bay Business Journal, recognized for quality by the federal Health Resources and Services Administration, and awarded for Nonprofit Excellence by the Center for Volunteer and Nonprofit Leadership.
If you're looking to join a passionate team focused on serving its community, then consider applying for a position with OLE Health.
BENEFITS 10 Paid Holidays 16 days of PTO (Vacation & Sick) Medical, Dental, Vision Coverage Employer covers 85% of employee medical premium and 55% of dependent medical premium Employer covers 100% of Dental
Vision premiums for employees only 4% Employer Match for 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account Flexible Spending Account (FSA) and Limited FSA Options JOB
Summary:
The Patient Services Representative I responsible for welcoming new and existing patients and for facilitating patient access to qualify health care, health insurance coverage for which they may be eligible and to health and medical resources throughout OLE Health and the greater community.
KNOWLEDGE OF WORK Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines Knowledge of Medical Records System DUTIES AND RESPONSIBILITIES Answers incoming phone calls that are directed to the Patient Services Department for:
Appointments for application services Questions regarding OLE Health resources, site and patient program information New patient registration, including screening for appropriate health insurance coverage/program, and empanelment with a provider Utilizes eCW medical records system to input patient registration information, provider match information and insurance information Conducts patient application assistance appointments for program screening to determine eligibility for Medicare, Medi-Cal, Cal Fresh, Covered California and other payment sources.
Works with County eligibility representative to assist patient and their families with completing and submitting the appropriate health insurance application/s, including assistance with gathering necessary documents Tracks applications that are submitted and follow up with the appropriate agencies application and applicants as necessary.
Contacts health plan and insurance company to verify patients' insurance coverage and referral Provides support and education to assist families when a problem with health coverage arises Provides up to date, accurate information to patients regarding all programs and services available at OLE Health Processes monthly patient rosters for all OLE Health contracted managed care plans - PHP/Medi-Cal in reach Maintains patient renewal requirement data, contact families before their health plan renewal is due to prevent gaps in coverage and/or loss of insurance Assists patients with accessing financial and/or community resources when referred to outside medical providers or medical services (specialty care, hospital screenings, etc.
) Assists patients and their families with referrals to in-house and community resources Attends meetings and trainings as needed to maintain up to date knowledge of services in OLE Health, State application assistance rules/guidelines, and community resources Performs other duties as assigned EDUCATION, EXPERIENCE, TRAINING High school diploma or general education degree (GED) required Bilingual Spanish and English required.
Minimum 2 years directly related experience in healthcare Customer service skills in health care setting, clerical/administrative support (MS office, EMR, accurate filing) Strong organizational skills and expertise in broad range of insurance products and programs for the underserved is required.
Excellent telephone and face-to-face communication skills (Spanish and English required).
Demonstrated listening and problem-solving ability Ability to assess needs and ask appropriate questions to obtain needed information.
Must be available to work weekends and evenings Must be able to provide own transportation to different sites High school diploma or general education degree (GED) required Bilingual Spanish and English required.
Minimum 2 years directly related experience in healthcare Customer service skills in health care setting, clerical/administrative support (MS office, EMR, accurate filing) Strong organizational skills and expertise in broad range of insurance products and programs for the underserved is required.
Excellent telephone and face-to-face communication skills (Spanish and English required).
Demonstrated listening and problem-solving ability Ability to assess needs and ask appropriate questions to obtain needed information.
Must be available to work weekends and evenings Must be able to provide own transportation to different sites.
Estimated Salary: $20 to $28 per hour based on qualifications.
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