Account Fraud Specialist I
Redwood Credit Union is a not-for-profit financial institution that believes in people over profits.
Our mission is to passionately serve the best interests of our Members, team members, and communities.
Sticking to that vision has made us one of the most loved financial partners in the many communities we serve.
In fact, RCU is the 8th largest credit union in California-and growing.
Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
If this sounds like a place you'd like to be, we're eager to meet you!As an Account Fraud Specialist, you will be responsible for a variety of tasks:
Reviewing daily Mobile Deposit Capture reports to identify potential fraudulent transactions and restricting accounts as needed.
Reviewing daily reports to identify New Account Fraud, Wire Fraud, MDC Fraud, ATM Fraud, and Online Banking Account Takeover.
When fraudulent activity is identified, restricting accounts and communicating with Members as appropriate.
Reviewing daily reports for potential External Transfer Fraud associated with Online Banking Account Takeover.
Reviewing daily draft reports to identify anomalies which may indicate a compromised account.
Reviewing monthly fraud statistics to ensure timely filing of Suspicious Activity Reports (SAR) where needed, ensuring accuracy and compliance with BSA requirements and in accordance with regulatory deadlines.
Fraud Activity Response - Investigating escalated alerts or notifications from both inside and outside of the organization.
Following through with account restriction and Member communication, when appropriate.
Analyzing transactional data to identify potentially fraudulent activity, exercising solid judgement on examining information, and documenting fraudulent activity, behaviors and/or patterns.
Serving as a resource for fraud or other suspicious activities for branches, departments and external parties (i.
e.
law enforcement and other financial institutions.
) Working closely with law enforcement to file fraud reports, providing evidence in a timely and succinct manner to facilitate prosecution.
Keeping abreast of fraud and AML -related regulations and trends for changing compliance and risk; recommending business process improvements when gaps are identified.
Knowledge, Skills and Abilities:
Excellent analytical, evaluation, communication and interpersonal skills.
Strong verbal and written communication skills.
Solid understanding of banking and fraud threats posed by outside criminal organizations.
Proficiency with computer programs including Excel and fraud identification/AML software.
Organize workflow efficiently, self-direct personal training needs and utilize available resources.
Perform financial analysis, draw logical conclusions and make recommendations when needed.
Act independently and confidentially with little or no supervision.
Ability to distinguish and manage confidential information, materials and conversations.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.
The ideal candidate has:
A combination of training and experience that would provide the knowledge and abilities listed above, including specific knowledge of State and Federal laws and regulations pertaining to financial institutions (i.
e.
, BSA, AML, OFAC, USA Patriot Act).
In addition, a minimum of 2 years' experience in financial institutions is preferred.
Tell us why you think you are our new Account Fraud Specialist I! We are excited to hear how your skills, experience, and vision contribute to our team!Compensation:
Base starting range:
$28.
00 to $35.
00 per hour commensurate with experience.
Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes!Internal Team MembersIf you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer Recommended Skills Analytical Business Processes Communication Confidentiality Filing Financial Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is to passionately serve the best interests of our Members, team members, and communities.
Sticking to that vision has made us one of the most loved financial partners in the many communities we serve.
In fact, RCU is the 8th largest credit union in California-and growing.
Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
If this sounds like a place you'd like to be, we're eager to meet you!As an Account Fraud Specialist, you will be responsible for a variety of tasks:
Reviewing daily Mobile Deposit Capture reports to identify potential fraudulent transactions and restricting accounts as needed.
Reviewing daily reports to identify New Account Fraud, Wire Fraud, MDC Fraud, ATM Fraud, and Online Banking Account Takeover.
When fraudulent activity is identified, restricting accounts and communicating with Members as appropriate.
Reviewing daily reports for potential External Transfer Fraud associated with Online Banking Account Takeover.
Reviewing daily draft reports to identify anomalies which may indicate a compromised account.
Reviewing monthly fraud statistics to ensure timely filing of Suspicious Activity Reports (SAR) where needed, ensuring accuracy and compliance with BSA requirements and in accordance with regulatory deadlines.
Fraud Activity Response - Investigating escalated alerts or notifications from both inside and outside of the organization.
Following through with account restriction and Member communication, when appropriate.
Analyzing transactional data to identify potentially fraudulent activity, exercising solid judgement on examining information, and documenting fraudulent activity, behaviors and/or patterns.
Serving as a resource for fraud or other suspicious activities for branches, departments and external parties (i.
e.
law enforcement and other financial institutions.
) Working closely with law enforcement to file fraud reports, providing evidence in a timely and succinct manner to facilitate prosecution.
Keeping abreast of fraud and AML -related regulations and trends for changing compliance and risk; recommending business process improvements when gaps are identified.
Knowledge, Skills and Abilities:
Excellent analytical, evaluation, communication and interpersonal skills.
Strong verbal and written communication skills.
Solid understanding of banking and fraud threats posed by outside criminal organizations.
Proficiency with computer programs including Excel and fraud identification/AML software.
Organize workflow efficiently, self-direct personal training needs and utilize available resources.
Perform financial analysis, draw logical conclusions and make recommendations when needed.
Act independently and confidentially with little or no supervision.
Ability to distinguish and manage confidential information, materials and conversations.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.
The ideal candidate has:
A combination of training and experience that would provide the knowledge and abilities listed above, including specific knowledge of State and Federal laws and regulations pertaining to financial institutions (i.
e.
, BSA, AML, OFAC, USA Patriot Act).
In addition, a minimum of 2 years' experience in financial institutions is preferred.
Tell us why you think you are our new Account Fraud Specialist I! We are excited to hear how your skills, experience, and vision contribute to our team!Compensation:
Base starting range:
$28.
00 to $35.
00 per hour commensurate with experience.
Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes!Internal Team MembersIf you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer Recommended Skills Analytical Business Processes Communication Confidentiality Filing Financial Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
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