Guest Service Agent
Napa, CA Napa, CA Temporary Part-time Full-time Temporary Part-time Full-time From $24 an hour From $24 an hour 14 hours ago 14 hours ago 14 hours ago Who We Are:
The Meritage Resort and Spa:
Named one of the Top Resorts in Northern California by Cond Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country.
Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities.
Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts.
The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience.
Come join one of the most dynamic teams in Wine Country.
You're Excited About US Because You Will -Maintain complete knowledge of every room offered at a facility, including standard rooms, junior suites, and luxury suites through ensuring inventory across the Property Management System, Revenue Management System, and Reservations System are in balance and take corrective action in the event of variances.
-Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking.
-Monitor rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability.
-Manage Out of Order and Out of Service room's inventory by checking status on a daily basis and following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
-Work with Housekeeping to ensure room readiness, communicate special requests, and clear departures.
Monitors arrivals to ensure rooms are ready by check-in time -Block early arrivals, special needs guests, & VIP's prior to their arrival.
You will also block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
-Review all group resumes and ensures all appropriate information is communicated to other Team Members and make room blocks accordingly.
We're Excited About YOU Because -You have prior guest service or customer service experience.
-You have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
-You have basic computer and math skills to enter data, read, and interpret information.
-You are willing and able to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends, and alternate shifts.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the Team Member regularly stands for sustained periods of time or walks from one work area to another.
While performing the duties of the job the Team Member frequently uses fingers to enter data into computer or operate office equipment.
The Team Member occasionally grasps objects.
The Team Member frequently reaches by extending hand(s) and arm(s) in any direction.
The Team Member occasionally stoops and crouches.
The Team Member regularly talks when communicating with guests.
The Team Member regularly needs to hear voices while interacting with guests.
Exerts up to 70 pounds of force occasionally when moving luggage.
The Team Member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal.
The Team Member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.
The Team Member is subject to inside environmental conditions.
The noise level is moderate.
The Team Member is subject to hazards, which include proximity to electrical current, found in office related equipment.
The Team Member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.
The expected hourly rate for this position is $24.
00.
The actual rate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate.
A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
See the Job Description for further information about this job.
We are an equal opportunity employer Job Types:
Full-time, Part-time, Temporary Pay:
From $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Weekend availability Ability to commute/relocate:
Napa, CA 94558:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person We are an equal opportunity employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Meritage Resort and Spa:
Named one of the Top Resorts in Northern California by Cond Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country.
Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities.
Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts.
The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience.
Come join one of the most dynamic teams in Wine Country.
You're Excited About US Because You Will -Maintain complete knowledge of every room offered at a facility, including standard rooms, junior suites, and luxury suites through ensuring inventory across the Property Management System, Revenue Management System, and Reservations System are in balance and take corrective action in the event of variances.
-Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking.
-Monitor rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability.
-Manage Out of Order and Out of Service room's inventory by checking status on a daily basis and following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
-Work with Housekeeping to ensure room readiness, communicate special requests, and clear departures.
Monitors arrivals to ensure rooms are ready by check-in time -Block early arrivals, special needs guests, & VIP's prior to their arrival.
You will also block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
-Review all group resumes and ensures all appropriate information is communicated to other Team Members and make room blocks accordingly.
We're Excited About YOU Because -You have prior guest service or customer service experience.
-You have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
-You have basic computer and math skills to enter data, read, and interpret information.
-You are willing and able to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends, and alternate shifts.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the Team Member regularly stands for sustained periods of time or walks from one work area to another.
While performing the duties of the job the Team Member frequently uses fingers to enter data into computer or operate office equipment.
The Team Member occasionally grasps objects.
The Team Member frequently reaches by extending hand(s) and arm(s) in any direction.
The Team Member occasionally stoops and crouches.
The Team Member regularly talks when communicating with guests.
The Team Member regularly needs to hear voices while interacting with guests.
Exerts up to 70 pounds of force occasionally when moving luggage.
The Team Member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal.
The Team Member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.
The Team Member is subject to inside environmental conditions.
The noise level is moderate.
The Team Member is subject to hazards, which include proximity to electrical current, found in office related equipment.
The Team Member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.
The expected hourly rate for this position is $24.
00.
The actual rate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate.
A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
See the Job Description for further information about this job.
We are an equal opportunity employer Job Types:
Full-time, Part-time, Temporary Pay:
From $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Weekend availability Ability to commute/relocate:
Napa, CA 94558:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person We are an equal opportunity employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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