Application Specialist
Redwood Credit Union is a not-for-profit financial cooperative whose mission is to passionately serve the best interests of our Members, Employees and local communities. We have been rated Best Places to Work for 16 consecutive years and, in 2021, a top credit union in the U.S. Redwood Credit Union is looking an Application Specialist who will support our Lending teams through the use of information technology. We're a great place to work and widely recognized as a leader in the financial services industry. What you will do (The Big Stuff):
The Application Specialist is responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The position is responsible for the design and configuration of workflows, quality assurance testing, implementation, change management control and software troubleshooting for all vendor licensed software used in Mortgage and Consumer loan origination and in Collections. The Application Specialist must maintain knowledge of the core lending principles, regulatory requirements, and standards of the lending departments whose applications they are assigned to support.
Essential Functions:
Make recommendations based on product vision and market requirements, researched data, and business priorities. Recognize and propose changes in the workflow to maintain maximum efficiency and leverage synergies between Consumer, Mortgage and Collection departments. Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations. Serve as key resource for technology implementation projects. Assist business owner with business base development and RFP process (as applicable) during the project initiation phase. Serve as a liaison between business units and technology teams through which requirements flow. Assist in all phases of lending systems design, development, testing and support. Support the development of training and implementation material. Participate in the implementation and provide post-implementation support. Demonstrate compliance with all regulations for assigned job function and apply to designated job responsibilities. Keep up to date on regulation changes. Maintain the following assigned lending systems:
Consumer Loan Origination System, Mortgage Loan Origination System and Collection Software. Non-Essential Functions Perform special projects, research, and analysis as requested. Serve in the absence of the SVP/Member Experience. Participate in staff, company meetings, and company events. Participate in community events, community volunteer boards and associations. Perform other duties as assigned. SUPERVISORY
Responsibilities:
None Required Skills Knowledge, Skills and Abilities Ability to act independently and confidentially with little or no supervision. Ability to distinguish and manage confidential information, materials, and conversations. Ability to effectively communicate verbally and in writing. Ability to establish and maintain effective working relationships in a diverse environment. Ability to operate a personal computer and software including word processing, email, intra/internet. Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations. Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches. Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership. Licenses and Certifications Ability to maintain a valid California driver's license. Physical Requirements Ability to stand, bend, stoop, sit, walk, twist, and turn. Ability to lift up to 25 pounds occasionally. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk.
Salary Range:
$100K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
The Application Specialist is responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The position is responsible for the design and configuration of workflows, quality assurance testing, implementation, change management control and software troubleshooting for all vendor licensed software used in Mortgage and Consumer loan origination and in Collections. The Application Specialist must maintain knowledge of the core lending principles, regulatory requirements, and standards of the lending departments whose applications they are assigned to support.
Essential Functions:
Make recommendations based on product vision and market requirements, researched data, and business priorities. Recognize and propose changes in the workflow to maintain maximum efficiency and leverage synergies between Consumer, Mortgage and Collection departments. Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations. Serve as key resource for technology implementation projects. Assist business owner with business base development and RFP process (as applicable) during the project initiation phase. Serve as a liaison between business units and technology teams through which requirements flow. Assist in all phases of lending systems design, development, testing and support. Support the development of training and implementation material. Participate in the implementation and provide post-implementation support. Demonstrate compliance with all regulations for assigned job function and apply to designated job responsibilities. Keep up to date on regulation changes. Maintain the following assigned lending systems:
Consumer Loan Origination System, Mortgage Loan Origination System and Collection Software. Non-Essential Functions Perform special projects, research, and analysis as requested. Serve in the absence of the SVP/Member Experience. Participate in staff, company meetings, and company events. Participate in community events, community volunteer boards and associations. Perform other duties as assigned. SUPERVISORY
Responsibilities:
None Required Skills Knowledge, Skills and Abilities Ability to act independently and confidentially with little or no supervision. Ability to distinguish and manage confidential information, materials, and conversations. Ability to effectively communicate verbally and in writing. Ability to establish and maintain effective working relationships in a diverse environment. Ability to operate a personal computer and software including word processing, email, intra/internet. Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations. Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches. Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership. Licenses and Certifications Ability to maintain a valid California driver's license. Physical Requirements Ability to stand, bend, stoop, sit, walk, twist, and turn. Ability to lift up to 25 pounds occasionally. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk.
Salary Range:
$100K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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